Overcome an “us versus them” mentality

Avoid escalating tensions with threats and provocative moves.

Recognize that all of us have biased fairness perceptions.

The confirmed timings are as follows: ITIL v3 Foundation (English) to be discontinued as of 1 July 2021 ITIL v3 Intermediates (English) to be discontinued as of 1 January 2022 ITIL 4 Transition examination (English) to be discontinued as of 1 July 2022

Now that ITIL® 4 has officially landed and the higher modules from the Managing Professional and Strategic Leader streams are establishing themselves in the market, hereby you may find a notice of the discontinuation of ITIL v3.

PM ask themselves about ‘the minimum’ for any given project management process – as if the rest of the process is somehow superfluous and anyone who does those extra bits is wasting effort. Ultimately, if stakeholders are happy and the work is progressing and under control, then I’m winning!

Dear all, Most probably you have already met a situation when you knew the real project or program status and you were under pressure to commit yourself that it would be delivered within budget, on time and to the expected quality even though you knew it couldn't without any change.

Mindset is the way of thinking, the core set of beliefs or assumptions about myself and about the world, that determines the behavior, outlooks and attitudes towards everything. So how a leader's mindset should look like?

Lesson #7: Lack of Accountability