What is IT Service Management (ITSM)? Classification of IT Services ITSM is a concept that involves delivery of IT services to customers and users. The lifecycle of IT services starts with strategy and continues through design, transition, and operation. Once in operation, continual service improvement is critical not only to the ongoing health of IT services, but also to support the changing, expanding, and simplification of business processes.

Current time of home office and online meetings together with fast development of IT and AI technologies brings new perspectives to cybersecurity. Recent global events have upended our lives and serve as the foundations for better understanding information security of today and future. How can we ensure our data and processes will remain safe?

We negotiate more frequently than we probably think. Not only at work, but also in our private life. With a sales person when buying something valuable like a car or a house. With our partner, children. The negotiation result strongly depends on the quality of preparation and BATNA is something we definitely want to know before starting any negotiation.