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Lesson
19

Client wants the solution or will stop the project

by Juraj Horvat

Success Problem

During the UAT client is seeing the delivered product is not having features as expected or features are not working.

Impact

Client is frustrated, is demanding features to work and if not will stop the project.

Recommendation

As PM you need immediatelly flag this situation, speak with client to understand all concerns, flag and escalate such situations in the project hierarchy. And when having understanding of the situation analyze the impact and the options. I.e. is it worth to continue and look for the solution or you rather stop because it will bring even more negatives to continue.

Category

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1 Comment

  1. In addition I am recommending to record this situation to internal Lessons & Learned document and as PM you have to suggest corrective action on purpose to avoid such situation in the future projects (e.g. stronger involvement of the client's staff in project initiation and project planning and regularly confirm key project features during the project execution phase)
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