Lesson
5

Facilitation

Success Problem

The negotiation with the project owner fails because of different views how to solve a serious problem with the project.

Impact

Conflict with the project owner and the possibility of the project interruption.

Recommendation

Use a service of a good facilitator or mediator. Facilitation is a mode of sup-port for negotiation by an independent third party – facilitator. Facilitator con-trary of the mediation does not intervene in the content of the dispute. The dispute participants cummunicate directly, facilitator engages in constructive spirit of the discussion recommending favourable rules and managing the discussion (giving the word, recalling the aggreed rules, proposing pauses to relieve the stress etc.). The mediator uses a wide variety of techniques to guide the process in a constructive direction and to help the parties find their optimal solution. Me-diation can be used to resolve disputes of any magnitude. The disadvantage is, that the facilitators and mediators usually are not spe-cialists for the contract scope and terminology.

Category

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