About 15 years ago I was a young soldier, serving in the Israeli navy. After spending a weekend at my grandparent’s house in the city of Nazareth, I was waiting at the bus station to travel back home to Tel Aviv. An old lady from a different community was sitting next to me and just like that, we started talking. Although we were neighbors, I knew very little about her culture and language. We talked for a few moments until the bus arrived. And right before I got on the bus, the old lady asked me to stay. “Let's talk a little longer,” she said, and I decided to stay and wait for the next bus, Later on that evening when I arrived home I watched the news and saw that the bus that I was supposed to go on had been bombed during a terrorist attack. That day I realized that the voices of peace are not being heard in our news, but they can be heard if we simply listen. You see, a small conversation between two women had the power to save our lives. While the world heard the news, they heard a story about those who died, I heard a story about those who are living. This experience paved my desire to seek out and share the untold stories. In my work, I am a communication skills trainer and storytelling coach. For the last 15 years, I have made it my mission to guide and inspire agents of change; managers and organizational leaders and help them to make better results.
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Perhaps all PMs know already that: a call or a long mail received, informing the PM that one of the project team members caused a critical issue on Production system that has very high impact.
During second wave of COVID-19 in India, the situation was really harsh. Especially it was very hard for engaging medical workers. It was the time when most of the people wanted to take a leave from the company. Scheduling all the healthy employees and outsourcing to some medical volunteers is what worked for us.
Core values involved in conflict resolution
Look beneath the surface to identify deeper issues
Overcome an “us versus them” mentality
Avoid escalating tensions with threats and provocative moves.
Recognize that all of us have biased fairness perceptions.
- Paretos to have enough perspective? - Adapted measurement tools? - Experts? - An ishikawa diagram? - An indoor meeting with all the actors concerned? No indeed ! - Your legs - Your eyes
Trying to convince someone with an argument is an attempt to give reasons why you believe a statement, why you want something, or why you do something. The argument refers to your critical abilities, your reason.